Bella Sleep Company | Frequently Asked Questions

People buy our products primarily for the following reasons:
1. Our earbuds are designed for sleep, in both size (small) and shape.
2. We have the most comprehensive and technologically advanced Sleepscapes Library.
3. We are the only sleep product to incorporate binaural beats in our library optimized for deep sleep.
Also included is our signature SmartSound Technology Sleepscape Library. This is the magic of our system, with a wide range of sleep sounds all enhanced with SmartSound frequencies such as binaural beats, Solfeggio frequencies, 432 Hz, and more.
And yes, or course, our bluetooth sleep mask is included as well.
Yes. The earbuds are universal bluetooth, so you can use with any audio app (YouTube, iTunes, etc).
Many of our users tell us these have become their everyday earbuds, not just for sleep.
No, many users place the phone on the nightstand and listen without wearing the earbuds.
However, all Sleepcapes embedded with binaural beats will have a better experience when used with headphones.
Yes. We warranty all of our products for five (5) years.
If you have any issues with the product we will replace without question.
You will receive a "Getting Started" insert in your Sleep System box with simple set-up instructions and access information to the Soundscape Library.

Our U.S. based support team is available 7 days per week.
For quickest support, email support@bellasleepcompany.com.
Yes! We include free shipping with all purchases.
Orders placed by 12p CT (Mon-Sat) ship the same day, all other orders ship the following business day.
Please allow 2-4 days transit time.
The app and Sleepscapes Library are updated monthly.
No. With the current promotion, you get the Bella Sleep App (for life), including all monthly updates.
This is included with the one-time purchase, no subscription or additional cost.

All orders placed by 12p CT (Mon-Sat) ship the same day.
All other orders ship the following business day.
Transit times are usually 1-3 days.
Also included is our signature SmartSound Technology Sleepscape Library. This is the magic of our system, with a wide range of sleep sounds all enhanced with SmartSound frequencies such as binaural beats, Solfeggio frequencies, 432 Hz, and more.
And yes, or course, our bluetooth sleep mask is included as well.
Shipping is free to U.S. addresses (including Alaska and Hawaii).

Before placing an international order, please contact support@bellasleepmask.com to confirm delivery availability and cost estimates.
If you need delivery sooner than 3-5 days, please contact support@bellasleepcompany.com for expedited service options.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept both PayPal and Venmo, as well as all major credit cars and Amazon Pay.
Yes, as of 2024 we now offer Amazon Pay as a payment option.

- All major credit cards
- Shop Pay
- PayPal
- Amazon Pay
- Meta Pay
- Google Pay
- Venmo
Yes! We offer installment pay through Shop Pay Installments.
This option is available at check-out.

General Questions